No Returns Policy
Why We Cannot Accept Returns
PepFlow supplies research-grade materials that must be manufactured, packaged, and shipped under strict quality-control conditions. Once a product leaves our facility, we cannot verify how it has been stored, handled, or transported. Reintroducing returned material into inventory would compromise the integrity of the supply chain for every other researcher we serve. For that reason, all sales are final.
Order Verification Before Shipping
Please review your order carefully before checkout. It is your responsibility to confirm:
- The product, quantity, and dose are correct.
- The shipping address is accurate and complete.
- You are legally permitted to receive the product in your jurisdiction.
- You are purchasing for legitimate laboratory research use.
Once an order is placed and shipped, changes cannot be made, and the order cannot be canceled, returned, or refunded.
Damaged or Incorrect Shipments
If your shipment arrives visibly damaged, or if you received a product different from what you ordered, contact us within 48 hours of delivery at [email protected] with:
- Your order number.
- Clear photographs of the outer packaging, inner packaging, and the affected product(s).
- A short description of the issue.
We review each report on a case-by-case basis. Where a claim is confirmed, we may — at our sole discretion — issue a replacement, a store credit, or a partial credit. This is offered as a courtesy and does not create a general right of return.
Lost or Undelivered Packages
Risk of loss transfers to you when the carrier accepts the shipment. If a package is marked delivered but you did not receive it, you should:
- Check with neighbors, front desks, and other household members.
- Contact the carrier directly with your tracking number to open an investigation.
- Notify us at [email protected] so we can assist where possible.
PepFlow is not responsible for packages lost, stolen, or misdelivered by the carrier after confirmed drop-off.
Refused or Undeliverable Shipments
If a shipment is refused at delivery or returned to us as undeliverable due to an incorrect address, unavailability of the recipient, or refusal of customs, we are not obligated to refund or reship the order. Any reshipment will be at your expense.
Chargebacks & Disputes
Please contact us first at [email protected] before initiating a chargeback. Filing a chargeback in violation of this policy or the Terms of Service may result in the suspension of your account and referral to collections.
Discount Codes & Affiliate Purchases
Orders placed with an affiliate discount code are subject to the same no-returns policy. Discount codes cannot be applied retroactively to previous orders, and affiliate commissions on canceled or chargeback-reversed orders may be adjusted or reversed accordingly.
Changes to This Policy
We may update this No Returns Policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase governs that order.
Contact
All order issues, damage reports, and questions about this policy should be sent to [email protected].